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Application Maintenance

SMR Technologies takes responsibility for your core infrastructure. Regular scheduled maintenance is a fundamental of technology management. We provide routine but critical tune-up services for your IT infrastructure including monthly health checks, regular OS patches and yearly code upgrades. Configuration review and recommendations ensure that your infrastructure is reliable, resilient and continues to function as it should.

Real-time monitoring of critical devices and applications in your infrastructure provides alerts of device and service availability as well as predetermined threshold alerts for memory, cpu, disk and network usage. This early notification system ensures that service disruptions are minimized because potential problems are identified and resolved before failure occurs.

A comprehensive on-boarding process ensures that the your service is tailored to the challenges your organization faces and we develop custom reports to give you the information you need at a frequency that suits you.

With pre and post remediation alerts you are always aware of changes and updates made to your environment. This optimized service integrates seamlessly into your IT architecture giving you the peace of mind that your infrastructure is in safe hands.

An infrastructure assessment guarantees familiarity with your environment. Strength and depth of experience in multiple vendor technologies enables speedy issue resolution at a fraction of the cost of internal staffing.

Our services include:

  • Remote Server Management and Monitoring Services
  • Service Desk
  • Server Management
  • Storage Management
  • Platform Hardening
  • Systems Integration
  • Database Administration
  • Messaging and Collaboration Services
  • Managed Desktop Services
  • Application Packaging and Distribution Services
  • Wintel Server Management & Migration Services

Why Choose SMR Technologies?

  • In-depth deployment and management expertise
  • Remedy CA, ITIL V3 and MCSE certified experts
  • SLA-driven quality process improvement
  • Remote Helpdesk, Monitoring & Management Center for Remote IT Services
  • Strategic partnerships with Microsoft, Remedy, Kaseya, and HP for workplace solutions